Terms of Service

Background

These Terms of Service apply to the service (the "Service") provided by us.

In these Terms of Service "you" refers to either or both of: i) the individual registered user of the Service; and ii) any employing entity on whose behalf that user is accessing the Service (such as a company accessing documents related to an alumnus for recruitment purposes).

By using the Service you accept these Terms of Service on your own behalf and, where relevant, on behalf of your employer (in which case you warrant that you are authorized by your employer to do so).

These Terms of Service apply to the Service only. They do not otherwise affect any other contract you may have with us.

1. Opening Your Account, Fees and Payment

   Registration. In order to access the Service, you require a user account.

   We offer three kinds of accounts:

   • for students, learners, graduates and alumni: the Service is used to make documents available to you, such as examination results, official correspondence, and certificates (together "Documentation"). Your account will allow you to read copies of Documentation relating to you.
   • for third party users with whom a student/learner/graduate/alumnus has chosen to share certain Documentation (such as prospective employers or other educational institutions). Your account will allow you to read copies of Documentation which such an individual has chosen to share with you.
   • for partner institutes / training centres for whom records have been issued. Your account will allow you to read and download copies of Documentation relating to you.

   To obtain an account, we will either provide you with account details, enable access via single sign on or require you to register to use the Service. To register you will be asked to provide certain information, depending on the category of your user account, but which may include your name, email address, date of birth, employing organisation and password. Any personal data you provide to us in connection with your use of the Service will be used by the us in accordance with our privacy policy. You must ensure that any information provided to us for the purposes of creating or managing user accounts is accurate.

   Fees. The Service may require fees to be paid for some activities, such as viewing electronic documents and purchasing printed copies of documents.

   Payment: You can make payment by following the instructions on the Service. We accept payment through the methods permitted by our payment processing service provider. We do not collect or process your credit or debit card details ourselves (other than the last four digits of your credit or debit card number as a transaction reference).

   Consumer rights. Consumers in the United Kingdom are generally entitled to certain cancellation rights in relation to contracts concluded at a distance, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 (together the "CRA"). However, the CRA provides that no such cancellation rights apply in relation to digital content once it has been downloaded. You therefore acknowledge and accept that you will have no rights under the CRA to cancel and claim the return of your fee once you have accessed or downloaded any Documentation.

2. Using the Service

   Our obligations. We shall provide the functions of the Service to you in accordance with these Terms of Service. Some of these functions will only be available to users who have registered with us.

   Your obligations. In using the Service you must comply with the following:

   • you may only use the Service for lawful purposes. You may not use it in any way that breaches any local or international law, for the purposes of fraud, or to transmit unsolicited advertising or spam;
   • any information you submit at any time (whether registering for an account with us, requesting documents or otherwise) must be true and not misleading;
   • you must not misuse our Service by introducing viruses or other malicious code to it or to our systems, nor try to gain unauthorised access to it or them, to any related systems or servers or to any related source code. You must not attack the Service through DDOS or otherwise. Breaching this provision would be a criminal act, which may oblige us to report you to law enforcement and provide them with such information as we may have about you;

   • you must keep your account and password login details secure, and not allow anyone else to use your account or share access credentials among multiple users. If any activity takes place on your account then you are responsible for it. You must let us know immediately if you discover or suspect that someone else has accessed your account.

     Third party access: if you are a student/learner/graduate/alumnus you may allow third parties to access the Documentation through their own third party user accounts. If you do so:

     • you must ensure that the details of the other users with whom you share your Documentation are correct. We will not be responsible or liable if you share your Documentation with the wrong person; and
     • you acknowledge that we are not responsible for the actions of any third party with whom you have chosen to share your Documentation.

3. The Documentation

   Preserving the Documentation: You must not alter or amend Documentation made available through the Service (for example, to mislead as to any accreditation achieved by you or to remove any copyright or confidentiality notices, disclaimers or other wording included in the Documentation us).

   Confidentiality: Depending on the nature and content of the Documentation, some of it may be confidential in nature (either to you or to us). You should be aware that if you choose to share Documentation with third parties, it will be your responsibility to ensure that they keep the Documentation confidential,

   Amendment: We do not guarantee the completeness or accuracy of any Documentation. If you become aware of any error in, or corruption of, any Documentation, you should notify us so we can correct the matter.

4. Liability

   This section explains the ways in which our liability to you is limited and excluded.

   • Exceptions. We do not limit or exclude our liability for anything for which we cannot lawfully limit or exclude our liability. This statement takes priority over the rest of this section and the rest of these Terms of Service.
   • No implied terms. We provide access to the Service on the terms set out in these Terms of Service. To the fullest extent permitted by law, we expressly exclude any and all conditions, warranties and other terms which might otherwise be implied by statute, under common law, or otherwise. This does not limit the effects of any other agreement between you and the University.
   • The Service is "as is". The Service and Documentation are provided "as is" and without any warranty. For example, while we may attempt to correct defects, we do not warrant that your use of the Service will be uninterrupted, free from errors, or free from viruses or malicious code, and we do not guarantee that we will correct any defects or bugs.
   • Communications networks. You understand that there is some inherent instability in communications networks and that we may need to take down or maintain the Service from time to time. For that reason, you accept that access to the Service is permitted on a temporary basis and we will not be liable if it is unavailable for any reason.
   • Third party products. We are not responsible for any failure of the Service to perform which is attributable to your use of third party software, hardware, data or networks or to the Service's interaction with them.
   • No Indirect or consequential loss. We will not be liable for any indirect or consequential loss, damage, costs or expenses incurred or suffered by you in connection with your use of our Service. We will not liable for losses, damages, costs and expenses that are not foreseeable to both you and us at the time you open your account with us or which are not caused by our breach.
   • No liability for certain kinds of loss. We expressly exclude any liability for any loss, damage, costs or expenses incurred or suffered by you (in each case whether direct or indirect) if that liability comes within one of the following categories: loss of business, loss of revenue, loss of contract, loss of data, loss of reputation, or loss of profit. In summary, we will not be liable for business losses.
   • Force majeure. We will not be liable to you for any failure or delay in our performance which is wholly or partly attributable to matters outside our control.
   • Cap on liability. Our total aggregate liability to you in connection with your use of the Service (whether arising in negligence, including tort, breach of contract or otherwise) will not exceed a sum equal to whichever is the higher of the fees you have paid us or £50.

5. Indemnity

   If we are subject to any third-party claim as a result of your breach of any of your obligations under these Terms of Service, or as a result of your negligence, misrepresentation or other wrongful act, then you shall indemnify us against that claim. "Indemnifying us" means you will indemnify us and hold us harmless against all costs, expenses, losses, damages or liabilities suffered or incurred by us as a result of or in connection with that third-party claim, including (without limitation) any legal and professional fees. You shall also provide us with all reasonable assistance and information we may request from you in order to enable us to defend and settle the claim and mitigate our (and your) liability.

6. Termination

   Termination by us. Without limiting other rights and remedies, we may suspend or terminate your access to the Services at any time, and in particular may do so if you are in breach of these Terms of Service or any other contract between you and us.

   Termination by you. You may cease your use of the Service, and close your account, by written notice to us at any time. If you do, the Documentation may cease to be available through the Service to you, and to any other users with whom you have chosen to share it.

   Termination of access to the Services will not affect any rights or remedies of the parties in existence at the time of termination.

7. Revisions

   We may revise these Terms of Service at any time. If we do so, we shall notify you and require acceptance of the revised Terms of Service prior to your next login to the Service.

8. General legal provisions

   Third party links. In some cases the Service or Documents may contain links third party sites and resources. We have no control over these or over any service provided by those third parties, and assume no responsibility or liability in connection with your use of them.

   Entire Agreement. Without affecting any other contract you may have with us, These Terms of Service constitute the entire agreement between the parties in relation to their subject matter. Each party acknowledges that in entering into these Terms of Service it does not rely on any other representation or warranty.

   Assignment. We may transfer our rights and obligations under these Terms of Service to another person. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

   Severance. Each of the provisions of these Terms of Services operates separately. If any court or relevant authority decides that any of them (or any part-provision) are unlawful or unenforceable, the remaining provisions (or part-provisions) will remain in full force and effect.

   Waiver. No waiver of any right or remedy under these Terms of Service will be effective unless in writing.

   Third Party Rights. No third party will have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms of Service.

   Governing Law and Jurisdiction. These Terms and any dispute or claim arising out of or in connection with their subject matter or acceptance (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

   Last updated: 10/06/2024

Accessibility Statement

Advanced Secure Technologies is committed to making websites used by our customers accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. To do so, we have implemented an Accessibility Policy, a copy of which can be requested from enquiries@advancedsecure.co.uk..

This accessibility statement applies to the standard implementation of all external-facing portals. We want as many people as possible to be able to use our products, so we ensure that:

• Text is clear and easy to read with enough space between lines, no matter what colour the background appears to be.
• Our content works on all screen sizes, in any orientation, including on your mobile device.
• All images and non-text decoration have appropriate text alternatives.
• It is possible to use our website at 200% zoom.
• You can navigate around consistent headers and footers on every page using a keyboard, with a visible focus indicator.
• We provide a 'skip to content' link before the navigation on every page.

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance status

These websites are highly compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, with a small number of non-compliances listed below. Where content is currently non-compliant, we are committed to addressing each of those elements, and have an agreed roadmap of activity leading to full compliance, in accordance with the Accessibility Policy described above.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Navigation and accessing information

Our tables, date range pickers, checkboxes and pagination features are not completely accessible with a keyboard and not all information has been structured in a way that makes sense to all screen readers. This fails WCAG 2.1 success criteria 2.1.1 and 2.4.3.

We are not responsible for the development of the date range pickers and pagination features (third-party plugins). However, we plan to restructure our webpages and replace non-compliant features in future releases, with the aim that all our content will be accessible with a keyboard and understood by assistive technologies like screen readers.

Disproportionate burden

We believe that amending all our user-facing PDFs, for each product version, would have a considerable impact on a small team and would be a disproportionate burden within the meaning of the accessibility guidelines. However, inclusivity is a priority for us and so we would make a WCAG AA guidelines-compliant version of any PDF available on request.

Any new PDFs or Word documents we publish directly will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 28/11/2023. It was last reviewed on 18/06/2024.

These websites were last tested on 24/11/2023.

The test was carried out internally by members of the UX Design and Development teams.

The most-viewed pages were tested using automated testing tools. A further manual audit of the website was carried out to the WCAG 2.1 AA standard.

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: enquiries@advancedsecure.co.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).